I am a beginner

How do I register on BitKings Exchange?

  1. Go onto www.bitkings.com
  2. Click the button Sign Up on the top right. Then, fill in the registration box with your email address and your chosen alias and password. If applicable, enter the referral code obtained from a friend. You can also register using your Google or Facebook’s details.
  3. Do not forget to click the Terms of Use, Privacy Policy and Cookie Use Box before you press Next.
  4. Check your inbox as we will have sent you an email confirmation. (Not applicable to users signing up with Facebook or Google)
  5. Once you have clicked on the verification link in your email, you are ready to log in!
  6. For your own account security, we recommend enabling two-factor authentication (2FA).

How do I deposit to BitKings Exchange?

  1. The first thing to do is to log in on www.bitkings.com
  2. Once you are logged in, go to Balance (on the left column) and click on Deposit button. Alternatively, go to My Assets and find the currency you would like to deposit and click the Deposit button on the right-hand side.
  3. Then, BitKings will automatically generate and address where you can deposit the funds.
  4. After you successfully deposit the funds on the generated address, you can go back to BitKings Exchange Overview and your portfolio will display the deposited asset.
  5. Please make sure you are depositing the right currency on the generated address; we recommend copying and pasting such address.

How do I trade on BitKings Exchange?

  1. The first thing you need to do is to log in on www.bitkings.com.
  2. Select the par you are willing to trade with on the top left market area.
  3. Then, you can check the market evolution of such par on the graph in the middle and the prices in the order books.
  4. The Buy and Sell area is the highlighted area on the trading page, there, you can set a market or limit order, enter the amount you are willing to purchase and then press the final Buy/Sell button once you are ready to execute the transaction.
  5. Once the trade has been executed on either of both screens, you will now be able to see how your assets are rebalanced and your pie chart displays the new amounts.

How do I withdraw from BitKings Exchange?

  1. The first thing to do is to log in on www.bitkings.com
  2. Once you are logged in, go onto My Assets and find the currency you would like to withdraw. Once you have found the currency you want to withdraw, click on the Withdraw option on the right-hand side. Alternatively, go to Balance and press the Withdrawal Button.
  3. Then, a new screen pops up where you have to enter the amount you want to withdraw and the destination address you would like to withdraw to.
  4. Once you have filled in the information, press Next.
  5. Once this action is completed, then you will see how such particular asset on your portfolio has diminished by the amount you have just withdrawn.

How to create an API Key

  1. Please log in to your BitKings Exchange account and go to Settings on the left-hand side menu.
  2. After that, select API Settings from the list
  3. Press: + NEW API Button on the top right corner
  4. Fill in the data required on Add New API pop-up.
  5. Select Create API button.
  6. Remember to store your Secret Key somewhere safe and ensure you do not share this key with anyone else. If such key is lost or forgotten, you would need to delete this API and re-create a new one.
  7. You will be able to edit your new API from the API Settings list

Account Access

How do I verify my account?

  1. Please visit BitKings Exchange website at www.bitkings.com and Log In to your account.,
  2. Once logged in, go to your profile dropdown on the top right.,
  3. Then, click on “VERIFY YOUR PROFILE” underneath your Avatar.,
  4. Introduce the information required on the KYC Form.
  5. Upload both proof of address and Personal Identification Documents
  6. Click the consent box
  7. Click on SUBMIT INFORMATION.
  8. Once your information has been submitted and it is being revised, your user status will change to “Verifying”.
  9. Once the submitted information has been checked, your user status will change to “Verified” or “Verification Denied”.

Can I verify a corporate account?

At the moment, BitKings Exchange has still not enabled corporate accounts verification although it is contemplated within its roadmap.

How do I unlock my account?

Only BitKings site administrators can lock your account.

Please send a message to [email protected] and we will get back to you with the specific reasons why your account has been locked.

How do I change my account email?

This functionality will not be available on BitKings Exchange first release.

Account Security

What is a Two-Factor Authentication (2FA)?

  1. Two-Factor Authentication is an authentication method that allows users to access to their online accounts through their devices only after successfully presenting two pieces of evidence to an authentication mechanism. In the case of BitKings Exchange, these two pieces of authentication are a user’s login password and the code obtained from Google Authenticator App.

How do I set up my 2 Factor Authenticator (2FA)?

The first thing you need to do is to log in on www.bitkings.com. Once you have logged in, then:

  1. Click Settings on the left menu column.
  2. Select Security from the menu.
  3. Enable Google Authenticator button and follow the instructions pop-up: Download and install Google Authenticator app, Scan the QR code, Save the Key on paper and introduce your login password and Two-Factor Authenticator.

How do disable my 2 Factor Authenticator (2FA)?

In order to disable your 2FA, log in on www.bitkings.com and:

  1. Click Settings on the left menu column.
  2. Select Security from the menu.
  3. Disable Google Authenticator button and follow screen instructions.

How do I deal with a 2 Factor Authenticator (2FA) Error?

Authenticator app 2FA codes are based on time and thus require the time on your phone to be in-sync with the official time.

  1. Make sure the official “Google Authenticator” app is installed on your mobile phone.
  2. Make sure the time (clock) on your mobile phone (the one running the Google Authenticator app) and the computer (from which you are logging into BitKings Exchange website) are synchronized.
  3. Make sure the login password and 2FA code are correct.

How does BitKings Exchange secure my personal information?

Privacy and Personal Data information are of high importance to BitKings Exchange, therefore, the organization is committed to manage, protect and shelter its users and visitors information by complying with the applicable privacy and data protection laws and regulations in country of Serbia. The personal information submitted when registering an account at BitKings Exchange or even when visiting BitKings Exchange website is classified as registered information. Therefore, BitKings Exchange has to protect such information by having certain rules and procedures related to its management, storage, usage and also appropriate disciplinary measures in case such guidelines are violated. Data Protection is directly supervised within the Compliance Department, which also oversees users ‘verification levels within BitKings Exchange. For this, BitKings Exchange has signed an agreement with Identity Mind, a digital identity expert, and safely stores, processes and manages the information considered registered within BitKings Exchange. Please note that all other information provided that is not considered as registered information is also kept in a safe environment and only those who are authorised personnel have access to it through a username and password. It is important that you keep your password to yourself in a safe place and remember that you can access to your registered information by logging in and pressing Settings on the left menu.

How do I secure my account?

BitKings Exchange has put together the following security tips in order for you to keep your account as safe as possible:

  1. Make use of a unique email when creating your BitKings Exchange Account.
  2. Make use of a unique password when creating your BitKings Exchange Account and ensure it has a high complexity level.
  3. Enable Two-Factor Authentication (2FA) as soon as you log in for the first time on BitKings Exchange. This will be an extra layer of protection in case somebody manages to obtain your login details.
  4. Secure your phone by enabling a passcode lock and secure your email by enabling its own Two-Factor Authenticator.
  5. Secure your computer and its internet connectivity.

Deposits and Withdrawals

How can I deposit wrongly?

When making a crypto deposit, you need to ensure you are copying the right address for such cryptocurrency/token. Crypto assets sent to incorrect deposit addresses will not be accessible to BitKings Exchange and therefore will be lost.

What happens when I withdraw to the wrong address?

BitKings will not be responsible for users withdrawing cryptocurrencies to the wrong addresses. Please make sure you double check your withdrawal addresses before executing the process.

How often are withdrawals executed?

Withdrawals will be processed within 24h after they have been successfully submitted. You can check your Withdrawals ‘statuses on D&W History. Please ensure you are withdrawing to the right addresses.

Trading

What is the difference between market and limit trading?

Market orders are orders executed automatically at the last market rate available in the orderbook. When submitting a market order, BitKings matching engine will fill all the necessary orders available in the contrary side of the order book until the full amount of the market order gets filled. Conversely, limit orders set the maximum or minimum price at which the trader is willing to buy or sell. Please be careful when submitting big market orders, especially in illiquid pairs, as the slippage can be very big.

What factors should I consider before making a trade?

Before submitting a trade, make sure you have carried a proper market research and analysis. Do not risk more than what you are allowed to lose as cryptocurrency trading is considered as high risk. Also, for big orders, check the available liquidity in the pairs you are going to trade (orderbooks size) using the Pro Trading Screen in order to avoid quite big slippages. Limit orders are recommended for big trades.

What tools presented on BitKings Exchange assist my trading?

BitKings Exchange offers a news feed section with the latest news on your favourite cryptos in order to keep up to date on what is going on in the market. Also, a Shoutbox is displayed in order to allow users to share their last trades or market impressions in real time. Do not take Shoutbox too seriously, as its function is mainly considered as an entertainment.

Please note that tools offered by BitKings Exchange are not investment advice. Users are fully responsible for their trading decisions.

BTK token

Why can I not press the button “use BTK” on my trading panel?

You cannot enable the discount button because you belong to the Cucumber tier, in other words, BitKings Exchange tier “0”. You need to have at least 100,000 BTK in your account in order to ascend to the Seahorse tier and be able to press the “use BTK” discount button and reduce your trading fees.

Do I need to hold BTK Token for a certain amount of time before my tier is changed?

No, you don’t. Your account will be automatically updated as soon as you hit the minimum BTK balance for each tier.

What happens if I hold BTK in an external Ethereum wallet? Do these Tokens count to determine my tier?

No, only BTK Tokens held on your BitKings Exchange account will be used to determine your tier.

What happens if I press the button “use BTK” on trading panel? Will my BTK Token balance diminish after making the trade?

No, your BTK Token balance will not be affected. If you press the discount button, BitKings Exchange algorithm will automatically buy these BTK Tokens for you and will deliver them to BitKings Exchange and BTK Community Fund.