Privacy Policy

Last Revision Date: March 1st, 2020

Please read BitKings Exchange Privacy Policy carefully. BitKings Exchange shall be referred to as (“us”, “we” or “company”). We respect the privacy of our users (“you”, “your” or “user”) and we are committed to maintaining and protecting the privacy of Personal Information that you provide to us when using our services through our website (“Website”).

This privacy policy document provides a description on how we treat the information we receive when you transmit data from our Website or any other online services we provide (collectively: “Services”). We may also use cookies, tracking pixels, web beacons and other tracking technologies when you visit our Website www.bitkings.com including any other media form, media channel, mobile application, or mobile Website connected or related thereto to help customize the Website and improve your experience.

By using our Services, you agree to the terms of this Privacy Policy and your continued use of the Services account for your ongoing agreement to the Privacy Policy.

The Privacy Policy is part of the Terms of Use and is incorporated herein by reference.

1. What type of information we collect

When you create an account with us, you are required to fill in a registration form and submit it to us once the required information is completed. By submitting such form, you are disclosing Personal Information to BitKings Exchange that will enable us to assess your application and comply with the relevant laws. Once registered, we may ask for more Personal Information in order to verify your account and comply with regulatory Know Your Customer requirements as well as any other information you agreed to share with us. This type of information is identifiable information; hence it identifies an individual or may with reasonable effort identify an individual (“Personal Information”).

We may collect you from the following information: Full name, email address, phone number, home address (country, province, postal code, city, street, house number), gender, date of birth, ID information (issuing country, number, expiry date, etc.), images of identification documents, proof-of-address (utility bills or bank statements), images of yourself (selfie photos), purpose of buying virtual currency, source of the funds, employment status, profession and job title or position, field of activity of employing company or own business, name of employing company or own business, signature sample, ultimate beneficiary of purchased virtual currency, URL to the Website of employing company or own business, etc.

We may also collect additional information through feedback section, complaint, reports and suggestions as well as voluntary information you may provide to us through your use of Services.

Non-identifiable information is another type of information we may collect from users through their usage of our Services (“Non-Personal Information”). This information does not lead to the identity of such user, but it includes aggregated usage information, activity and technical information such as software and hardware information transmitted by users ‘devices such as browser type, operating system, device identification, etc. This information is collected for the purpose of improving BitKings Exchange Services and functionalities. Related to this, we may automatically collect location information via analytics systems providers to determine your location and IP address, etc.

Moreover, we also collect transaction information including deposit snapshots, account balances, trade history, order activity, withdrawals etc. in order to monitor suspicious trading activities for user fraud protection.

2. Reasons why we collect this data

The protection of our users’ accounts is the main reason why we collect their data. Information collected such as IP address is used for customer verification and authentication to grant provision of our Services. Moreover, BitKings Exchange accounts are protected from automated abuses such as spam, phishing and Distributed Denial of Service (DDoS) attacks with IP addresses and cookie data controls. Also, trading data is supervised in order to detect suspicious behaviour and prevent potential fraud and loss of funds. Moreover, BitKings Exchange is able to respond to your enquiries, requests, support tickets and claims due to the access to your contact information.

With regards to the collected Non-Personal Information, the analysis and measurement of this enables a better understanding on how BitKings Exchange is used and what are the areas for improvement and performance indicators.

Please note that Personal Information is collected in order to comply with regulations and governmental enquiries and the processing of such data is performed in accordance with GDPR. We will not disclose or provide any Personal Information to third party sources without prior consent from the user and after the case has been reviewed by our legal team. Related to this, Personal and Non-Personal Information assists us investigate any possible violations of our Terms of Use.

3. Data subject rights

Users have the following rights and options under GDPR. The first one is the right to request confirmation from BitKings Exchange as to whether we are processing Personal Information concerning you and, it is being processed, you have the right to receive the Personal Information stored about you and to receive a copy of such data concerning you which is undergoing processing.

Moreover, you have the right to rectify any possible inaccurate Personal Information concerning your account. You are responsible for keeping your account Personal Information accurate, up to date and free of mistakes.

By creating an account on BitKings Exchange, you agree to provide your Personal Information to us to comply with legal obligations. If you object to the processing of your data and decide not to share your data with us anymore, we shall no longer process your Personal Information and we reserve the right to terminate the contractual agreement with you and, therefore, you will not be able to access to BitKings Services. Requests for the erasure of Personal Information must include the respective ground. Otherwise, if you what to restrict the processing of your data, you may do so under certain conditions such as an inaccuracy in your data, an unlawful processing of your data or to defend a legal claim.

You also have the right to personally receive the Personal Information concerning you which you have provided to us in a structured and readable format. This does not apply to processing which is necessary for the performance of tasks carried out in the public interest or in the exercise of official authority.

Please note that in the case BitKings Exchange is able to demonstrate compelling legitimate grounds for processing your data for assertion, exercise or defence of legal claims; your interests, rights and freedoms may be overridden.

You can always contact us on [email protected] to exercise on the above-mentioned rights, however, please note that we may require further Personal Information from you to ensure your Personal Information is only shared with you.

4. Data Security

BitKings Exchange is committed to protect and secure the collected data from all our users. For this, we have established technical, administrative and physical safety measures to meet our safety objectives an these will be under regular revision. Registered information is stored in a safe location, and only authorised personnel have access to it via username and password.

All reasonable measures are taken to prevent unauthorised agents from viewing any such information. For instance, we have SSL encryption on our Website from which we transfer Personal Information, Two Factor Authentication (2FA) in our exchange platform, encrypted systems, internal IT security trainings and anonymisation of Personal Information. Please note that we cannot be responsible for acts committed by those who gain unauthorised access to your account.

BitKings Exchange is supported by a network of servers, computers and other infrastructure and information technology which includes third-party service providers. IdentityMind Global, specialised in user verification, is our third-party service provider that safely stores, processes and manages the Personal Information collected from all our users.

If you feel that your privacy has been threated clashing with this policy, please contact us on [email protected].

5. International Transfers of Personal Information

Since we operate globally, it may be necessary to transfer your data. By using BitKings Exchange Services, you consent to your Personal Information being transferred to other countries regardless of the different data protection laws and levels of privacy. Your Personal Information will be protected as described in this Privacy Policy and including through adequate contractual measures.

6. Privacy when using blockchains and digital assets

Your digital assets funding and operations may be recorded on a public blockchain. Because blockchains are decentralised or third-party networks which are not controlled nor operated by BitKings Exchange, we are not able to modify, alter or erase Personal Information from such networks.

7. Marketing

We may use your personal information such as your full name, email address, etc., to provide you with promotional materials related to BitKings Exchange Services.

Considering your right to privacy, we provide you with means to decline such marketing material. If you do not want to receive marketing material from us, please request to unsubscribe and discontinue receiving marketing offers by emailing us on [email protected]. Please note that even if you opt out of receiving marketing material we may still contact you to send you service-related updates and notifications.

8. Use of cookies

BitKings Exchange uses cookies on the Website to, for example, record registration information, preferences, check the services you have used, keep you logged into the Website and track the pages you visit. Cookies are simple text files that are stored on your computer or mobile device by a web’s server. Your browser then will provide that unique identifier to use each time you submit a query to our Website. Cookies enable us understand how users navigate BitKings Exchange and what are the areas in need of improvement.

Your continued use of BitKings Exchange Website, as well as any subsequent usage, will be interpreted as your consent to cookies being stored on your device. You can also contact us if you have any questions regarding the policy or our use of cookies.

BitKings Exchange may make use of the following types of cookies:

8.1 Necessary cookies

Necessary cookies are the ones that must be present to provide basic functions and allow us to offer the best possible experience when accessing and navigating through our Website. For example, these cookies let us recognize that you have created an account and have logged into that account and that you are navigating back and forth between pages without loosing previous actions from the same session. Some of these may be manually disabled in your browser, but may affect the functionality of the Website.

8.2 Functionality cookies

Functionality cookies record information about choices you have made and let us operate the Website in accordance with those choices. For example, we will remember how you customized the Website during future visits.

8.3 Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how you use the Website. These cookies do not contain personal information but track a user’s journey through our Website, how they reached it and how they move around it. These third party cookies can be manually disabled in your browser.

8.4 Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Most browsers are set to accept cookies by default. However, you can control, reject or remove cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Website.

9. Changes to this Privacy Policy

This Privacy Policy is regularly reviewed to ensure that any changes to our business operations and practices remain compliant within the regulatory environment. Any Personal Information we hold from our users will be governed by the most recent Privacy Policy version.

10. Minors

Please note that our Services are not directed to persons under the age of 18, hereinafter “Children”, and we do not knowingly collect personal data from Children. If we become aware that we have unintentionally collected Personal Information from Children, we will take legally permissible measures to remove that Personal Information from our records and we will require users to close their accounts.

Parents aware that their children have provided their Personal Information to us, please contact us on [email protected] and you may request to exercise your applicable access, rectification, cancellation and/or objection rights.

11. Complaints

If you have any queries, comments or complaints regarding this Privacy Policy, please contact us on [email protected]